REINE ANA  creates, designs and distributes worldwide high fashion quality handbags for women. 
In order to better meet the expectations of its customers, operates and its selective distribution network, Reine Ana  has set up an electronic (Internet) system for the distance selling of a selection of Reine Ana Items. 
These general terms and conditions of sale are those of Reine Ana, a public limited company (société anonyme) whose registered office is located in Harju maakond, 
Tallinn, Kesklinna linnaosa. Company is Registered under 14845847 
Telephone: 7-2, 10141
Email address:  
Scope and Acceptance of the General Terms and Conditions of Sale 
Effective as of February  20th, 2020
These general terms and conditions of sale are applicable to all purchases of Items concluded at a distance: 
1) via the Reine Ana  website identified by the domain name  following us
The Items are intended to be sold exclusively to end buyers who are natural or legal persons, acting exclusively for their personal needs and not directly related to a commercial activity, excluding any resellers or intermediaries acting on behalf of resellers (hereinafter the "Customer(s)"). Therefore, the Customer affirms that he/she is acting as a consumer and that he/she does not intend to resell the Items for commercial purposes. He/she also certifies that he/she has the legal capacity to enter into the commitments provided for in these general terms and conditions of sale. 
Reine Ana may at any time update and modify the general terms and conditions of sale. The conditions applicable to the sale of an Item by a Customer are those in effect at the time of the conclusion of the contract of sale. 
Ordering Information,orders placed by Internet on the Site .
Effective as of February  20th, 2020
Orders placed on the Site are subject to strict compliance with the procedures described below. 
Orders can be placed on the Site; Reine Ana invites its Customers to order items via website 
Customer’s Selection of Items 
Effective as of February  20th, 2020
On the Site, the Customer selects, enters and validates the identification and quantity of the Items that he/she wishes to order. 
The Customer may freely modify his/her "Shopping Bag", delete an initially selected Item, modify the quantities of order alternatively, add an Item by clicking on the corresponding elements within the "Shopping Bag". 
Price of the Items 
Effective as of February  20th, 2020
The prices communicated by Customer Service or displayed on the Site are indicated including delivery charges. 
The prices invoiced are those in effect on the date of the order, subject to the availability of the Items ordered at this time. Reine Ana reserves the right to modify the prices of the Items at any time and without notice.
In the event that, for any reason whatsoever (objection, refusal on the part of the credit card issuer, etc.), the debit of the amount payable by the Customer proves to be impossible, the sale shall be immediately cancelled and REINE ANA shall immediately stop processing the order. 
Payment by Credit Card or Debit Card 
Effective as of February  20th, 2020

Payment : Visa©, MasterCard© and American Express© Apple Pay©  are accepted. 
For this purpose, when ordering by phone, the Customer confirms to Customer Service and, when ordering via the Internet, guarantees Reine Ana  that he/she is the licensed cardholder of the credit card used to pay for the order and that the first and last name appearing on this credit card are indeed his/her own. Then the Customer communicates, either by phone or via a secure website, the credit card number, expiration date and security code. 
After the Customer has validated the bank details on the Site, the Customer shall access a secure server operating in SSL mode (128 bits) that has been certified by a Certification Authority. 
The transaction is then carried out by the Customer in accordance with banking security standards. Authentication is specific to each bank. In communicating his/her credit card number and/or bank details, whether by telephone or on the Site, the Customer unconditionally accepts in advance that Reine Ana  proceeds with the secure transaction and pre-authorises his/her bank to debit his/her account upon reception of records or statements sent by Reine Ana, even in the absence of receipts signed by the cardholder of the credit card used. 
Payment by PayPal 
Effective as of February  20th, 2020
Reine Ana accepts payments made through PayPal (except for telephone orders). 
At the time of order validation, the Customer chooses the "PayPal" payment option and will be automatically redirected to the "PayPal" platform. 
The Customer will then have to connect to his/her "PayPal" account using his/her login details. The Customer will also have the option of creating a PayPal account at this time if he/she does not already have one. After validating his/her order with "PayPal", the Customer will be redirected to the confirmation page of 
The order shall be shipped only after verification of the payment method, receipt of the authorisation to debit the Customer's credit card or confirmation from PayPal, verification of the conformity of the order with these general terms and conditions of sale and the availability of the Item(s). 
Effective as of February  20th, 2020
Reine Ana deliver worldwide. 
It is not possible to place an order for any delivery address located outside this Delivery Zone. For primarily security reasons, Reine Ana  will not process any order whose delivery or billing address is a post office box. For security reasons as well, deliveries to a hotel or student residence shall be possible, subject to choosing the option of express delivery with proof of hand delivery. 
The Customer shall also have the option of having the Items delivered to another individual located within the Delivery Zone, for example, when the order is a gift. 
Once payment of the amount of the order has been registered, the Items will be delivered to the delivery address indicated by the Customer during the ordering process. For this reason, the latter undertakes to have communicated the correct delivery address to Reine Ana.
The delivery of Items ordered shall be made: 
- on the date or within the timeframe indicated to the Customer by Reine Ana and, at the latest, within thirty (30) days of the date of the order; or 
- within the timeframe notified to, and accepted in advance by, the Customer in the event of the temporary unavailability of the Item in question: (i) at the time of placing his/her order via email with Customer Service; (ii) at the time of adding an Item to the "Shopping Bag" and prior to acceptance of his/her order. 
Reine Ana will deliver the Items ordered by DHL with proof of hand delivery, as selected by the Customer. 
Delivery charges are covered by Reine Ana. 
Privacy Protection 
Effective as of February  20th, 2020
Reine Ana is committed to respecting the privacy of its Customers. 
The Customer undertakes that all information communicated to Reine Ana through Customer Service or on the Site as part of the order shall comply with these general terms and conditions of sale, complete, accurate and up to date. Otherwise, Reine Ana  reserves the right to: (i) cancel the order altogether as well as payment, or (ii) make them subject to the Customer’s communication of any proof of the information and addresses provided, to ensure their existence and accuracy. 
Details of personal data marked as mandatory (*) are necessary for Reine Ana  the processing and delivery of orders as well as for the preparation of invoices. This information is intended for Reine Ana and its service providers involved in processing the order. For more information on Reine Ana Couture's use of data, the Customer is invited to read the information available in the Privacy Policy. 
To exercise these rights, the Customer may send a message accompanied by proof of identity to Reine  Customer Service at 
Retention of Title 
Effective as of February  20th, 2020
Reine Ana shall retain ownership of the Items until such time as Reine Ana has received payment in full. However, the Customer assumes the risks (in particular those related to loss, theft or damage) concerning the Items delivered from the moment they are delivered to the address indicated at the time of placing the order. 
Article 11 – Intellectual Property Rights
Intellectual Property Rights 
Effective as of February  20th, 2020
The Customer shall not reproduce, represent or adapt, directly or indirectly, the Site, in whole or in part, in any form whatsoever. Any intellectual property right pertaining to any Reine Ana product or element (including Reine Ana Items), such as trademarks, illustrations, photos, images, designs and logos, whether registered or not, is and will remain the exclusive property of Reine Ana. 
Any total or partial reproduction, downloading, modification or use of Reine Ana trademarks, illustrations, images, photos, logos and designs, for any reason and on any medium whatsoever, without the express prior written consent of Reine, is strictly prohibited. 
Likewise, the following are strictly prohibited without the express prior written consent of Reine Ana.
- the creation of hypertext links to any of the pages or components of the Site; 
- any use not conforming to this Site's license to use it and, in particular, use of any of its components (items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use. 

Statutory Warranty of Conformity
 Effective as of February  20th, 2020

Reine Ana will deliver to the Customer an Item that conforms to the contract and is free of defects in conformity at the time of delivery of the said Item, in the sense that the Item shall be fit for the usual use expected of a similar good and that it will have the features presented during the sale. Reine Ana shall also be responsible for non-conformity resulting from the packaging, assembly instructions or installation where the contract made these its responsibility or where they have been carried out under its responsibility. 
This warranty will only apply if the Customer makes the request within 24 hours  of delivery of the goods. Any non-conformity which becomes apparent within 24 hours  of delivery shall be presumed to have existed at the time of delivery, unless proven otherwise. 
The Customer may then choose to repair, unless one of these choices results in a manifestly disproportionate cost for Reine Ana. If the repair of the Item is unavailable, the Customer may be refunded the price paid and return the Item or keep the Item and be refunded a portion of the price, unless the non-conformity is minor. 
Information on the Items - Limitation of Liability - Force Majeure 
Effective as of February  20th, 2020
Information on all Items offered for distance -online  selling shall be made available in Reine Ana official Site .
Online Shopping informations:
What is the availability status of items on the site ?
All items for sale on the e-boutique are available. If you wish to order a significant number of a particular item, you can order them fully online .If you need our support please contact our Customer Service department by email 
What do I need for optimum browsing when visiting
To make your experience at as pleasant as possible, we recommend using the latest version of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible.
How accurate is color display on the Internet?
Each product is photographed in a unique way, and the colours displayed are true to life. Nevertheless, it is possible that colours may vary slightly from one computer to another.

How may I get assistance with my order ?
Please contact our Customer Service department by email under the "Contact us" section.
How do I change information on my order after it has been placed?  
Please contact our Customer Service department as soon as possible by email
I just finalized my order but I still have not received the order summary. 
You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service.

Our goods  are delivered in a handmade box , including a gift card signed from our Designer Madame, Albana Osmani, and a certificate of authenticity.
How much is the delivery?
The shipping costs are free of charge.
Our orders are shipped by DHL  for all the deliveries globally.
How long will delivery take?
Delivery times are calculated from the date of email receipt of your order confirmation. Delivery times are from 2 -3 working days for all orders sent before 2 pm (GMT+1) and from 3 working days for all orders sent after 2 pm (GMT+1).
For any questions, please contact our Customer Service via email
How can I track my delivery?
To  track your order its  necessary to check your email with the tracking code on it. Please feel free to contact our Customer Service department via email
Where does deliver?
Items purchased on this website can be delivered worldwide.
Is a signature required for delivery of my order?
The recipient's signature is required on receipt of your package.
I am on a business trip. Can you deliver to my hotel?
We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, contact us via email, and we will check your order so that our Customer Service can have your package delivered within the given time frame you asked via email. If we are unable to deliver within this time frame, we will contact you to give you prior notice.
Which means of payment are accepted by 
Your purchases may only be paid for by credit or debit card: Visa®, MasterCard®, American Express®,  Apple Pay®. You must state your credit or debit card number along with its expiration date and the card security code on the page provided for this purpose. Payment via PayPal® is accepted globally.
Where can I purchase REINE ANA  leather goods?
REINE ANA leather goods may be purchased exclusively in REINE ANA website.Due to the high number of requests for these objects, it is possible that the model you are seeking is not available. We invite you to contact us via email
Why is there sometimes a delay before a leather goods item is available?
All of our products are created by hand by our artisans, according to very strict quality criteria, and mastering REINE ANA  expertise requires since we started . We work primarily with leather, a natural material and a resource limited by REINE ANA’s strict selection criteria. For all of these reasons, several months are required to create an REINE ANA leather good.
Why can't I find an item on the website?
The site offers a selection of products that are all in stock. As our offering is constantly being updated, we invite you to check back regularly. For more info you can contact us via  email
The only way to guarantee the authenticity of an REINE ANA product is by making your purchase through our official website .An original invoice is created at the time of purchase online . We cannot guarantee nor verify the authenticity of an item purchased outside of an official REINE ANA  point of sale ,in our official webisite
REINE ANA boxes are handmade (Artigianato) ,authentic ,made in italy.
Does REINE ANA offer customization services?
REINE ANA  in the next soon future will be possible to inoffer  different customization services such as simple marking of your initials on leather goods, the customized production of an existing bag or a custom creation. To find out more, please contact us via email
Where are REINE ANA  products manufactured? What kind of fabrics do you use?
REINE ANA  products are crafted by us in Italy . All REINE ANA  leather goods are handmade by artisans in Italy.
Do I need to change my computer's cookie settings to order from
REINE ANA does use cookies, which are essential for the online ordering service at also uses cookies to measure activity on the site in order to provide you with the best online experience possible. Most browsers are set to accept cookies, but if yours is not, you can change this setting in the "Preferences" menu.
What cookies do you use?
A cookie is a small text file saved by your computer, tablet or cell phone which helps save and track information related to your use of the website.
Two types of cookie are present on our site:
- cookies that are strictly necessary for the proper functioning of the website, which allow you to use the main functions of such as storing your selected products in your cart. These cookies facilitate navigation and are necessary for online purchases.
- third-party cookies, notably cookies used for statistical analysis which collect browsing information on our site, help us improve your user experience and adapt our services to your preferences. Advertising cookies aim to personalize and/or improve content and browsing by offering services from other websites that may be of interest to you.
How can I manage my cookie preference?
All of the information collected is anonymous. You can deactivate and/or delete cookies from your computer, tablet or cellphone, or delete cookies in your browsing history at any time. We recommend that you do not deactivate the cookies strictly necessary for the website to function, because this would prevent you from ordering online and enjoyin services. In order to manage cookies to best meet your individual requirements, please configure your browser taking the cookies' purpose into account. To consult the instructions about managing and deleting cookies, please refer to the "Information about cookies" section.
Security and Data Protection
Security and personal data
The Privacy Policy exclusively governs the use of any personal information that you provide to Reine Ana  via this Website. You hereby consent to, approve and authorize this Website's use of various tools to better understand your Website preferences, product interests, and related Website visits and related activities, including the use of cookies to monitor and improve this Website's operations and functionality. Such cookies do not contain personal or financial information. They gather statistical data such as the average time spent on a particular page. This kind of information provides insight on how to improve the design, content and navigation of a Website.
This Website is only intended for adults, and is not intended for children.
Intellectual Property
All material on this Website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks...) are deemed to be the exclusive property of REINE ANA Internationally . You may not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on this Website.
The “REINE ANA " trademark, the trademark image of stunning Queen Ana inside the triangle ,with her flowers hair. Triangle with the Queen Ana ,the name  REINE ANA and marks and logo are registered, displayed on this Website, as well as the domain name “ " are and will remain the exclusive property of REINE ANA . Any reproduction, distribution, transmission, modification or REINE ANA  and/or use of these trademarks for any purpose without prior, express written agreement of either REINE ANA is prohibited.
You may not remove any copyright, trademark or other proprietary notice contained on this website or any content contained therein. You may make a single copy of web pages published on this Website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.
After-sales service and availability of replacement parts
An after-sales service is provided for any product that is technically repairable. For any repairs, please contact us via email
REINE ANA  cannot guarantee a period of availability for spare parts required for the use of Products. Nevertheless, REINE ANA  will do its utmost to satisfy its Customers in the event that one or more parts is requested.
Limitation of Liability
Under no circumstances may REINE ANA be held liable for any damage not resulting from a failure on the part of REINE ANA to comply with one of its obligations.